Telosa - Company

Job Description:

Telosa Software Inc., a software company that develops, nationally markets and supports software for nonprofit organizations is looking for an experienced Technical Support Representative to join our team. Our support team delivers quality support and high level, customized training programs to our clients. We are looking for a dynamic professional who is excited about what they do and conveys their dedication to our clients.

The core functions of this position include:

Respond promptly and timely to support inquiries received from telephone, e-mail, and web support site
Become proficient in Telosa Software fundraising products
Identify and document product issues, enhancements, and requests in the appropriate tracking system
Document appropriate problems/solutions, techniques, common questions
Other duties as required by manager

Candidates should meet or exceed the following criteria:

Two or more years phone support or customer service experience
Experience with non profit organizations
Intermediate to advanced skill level in Microsoft Office
Exceptional communication skills with demonstrated ability to build rapport and work effectively with individuals of various computer skill levels and diverse job functions
Extraordinary problem solving skills with a talent for thriving under pressure
Ability to resolve issues logically and quickly

Please send/fax/email resume and cover letter to:
Telosa Software, Inc.
Attn. Director of Support
610 Cowper St.
Palo Alto, CA 94301
jobs@telosa.com
Fax 650-853-1677

Only local candidates need apply. Telosa Software, Inc. is not willing to pay relocation fees.