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The
focus of Telosa support services is on you, our customer, with the
mission of helping you maximize your productive use of Telosa Software
products. This translates into our commitment to providing more
than just basic technical support — we go the extra
mile to make our customers raving fans of our services, not just
satisfied customers. We realize you have invested heavily in our
products, so you have the right to receive the best expertise we
can give.
Technical
Support
Technical issues with your software can end up costing you much
more than what you paid for the actual software in a very short
time. But with Telosa technical support, not only do you receive
quick resolution to your support needs at a fraction of the cost
of your Telosa product; you also get peace of mind.
A Telosa
Annual Support Contract provides phone, fax and e-mail support,
as well as access to the web-based Client Support Center. The Client
Support Center provides authorized users with immediate and essential
knowledge for installing, implementing, customizing, and using Telosa
products. In addition the support center provides a searchable knowledge
base (including frequently asked questions), software updates and
a user forum. Learn more about our
Technical Support or go to our product support pages for Exceed!™
Premier or Exceed!
Basic.
Training
Our training courses help ensure your organization maximizes its
investment in Telosa's fundraising software. In addition to our
classroom trainings at regional centers across the country, we also
offer onsite training that can be customized to meet your needs,
as well as phone and web-based training options. Learn
more about our training offerings — including pricing and
upcoming training schedules. Even use our online sign-up form. You
can also contact us at training@telosa.com
for more information.
Data
Conversions
We have the experience and expertise to transfer your donor and
gift data from your current software program into Telosa products.
Learn more about data conversions,
or call us (1-800-676-5831) for a free data conversion quote.
File
Exchange
Clients can transfer files to and from Telosa via the Internet.
You'll need to obtain a login name and password. Learn
more.
User Groups
Exchange ideas and share product knowledge with other Exceed! users
in your area at Exceed! User Group meetings. Learn more about User
Groups for Exceed! Premier and Exceed! Basic.
Telosa Times Newsletter
Sign-up for our quarterly newsletter, click here.
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